How to Be a Good Patient

Dental appointments often evoke a range of emotions, from anxiety to relaxation. While some individuals may find themselves falling asleep at the dentist’s office, others may experience anticipatory stress on their way to the dental chair. Dentists are well-equipped to address the needs of anxious patients, but it’s essential to recognize the role that both patients and dentists play in fostering a successful relationship. In this comprehensive guide, we will explore the behaviors and actions that contribute to a harmonious dentist-patient relationship. Dentists may not always vocalize it, but certain patient behaviors can add to the burnout experienced by many healthcare professionals. By being aware of these behaviors, you can play an active role in ensuring a positive experience for both yourself and your dentist.

Last-Minute Cancellations and Consideration

Emergencies and unforeseen circumstances occasionally disrupt our work schedules and appointments. A sick child or a car that refuses to start can lead to last-minute cancellations that are beyond your control. However, if you find yourself frequently canceling appointments at the eleventh hour, it’s important to consider the impact on your dentist.

Some dental offices have implemented cancellation fees, but these can sometimes create tension between the patient and the dentist. Additionally, these fees often fail to compensate for the income lost due to the missed appointment. As a patient, you can help by offering to pay your dentist for the time reserved for your appointment. Filling a last-minute cancellation can be a challenging task for a self-employed dentist, as it results in both lost income and wages for the office staff. In the case of associate or employee dentists, their compensation may be linked to their productivity.

Expressing your understanding of your dentist’s time and offering compensation can go a long way in building a collaborative and respectful relationship.

Addressing Broken Appointments with Accountability

Failing to show up for a scheduled dental appointment without any prior notice is a behavior that dentists find difficult to condone. While it’s possible that you simply forgot the appointment, taking responsibility for your actions is a step in the right direction. Contacting the dental office, apologizing for the missed appointment, and offering to compensate the dentist for their time is a gesture that reflects your accountability.

In contrast, an unacknowledged broken appointment sends a message that you may not value your dentist’s time. To foster a positive dentist-patient relationship, it’s essential to be mindful of the commitments you make and to take prompt action if you are unable to honor them.

Respect for Punctuality and Fairness

Punctuality is a mark of respect and courtesy, especially in a healthcare setting. Arriving late for a dental appointment can disrupt schedules, causing your dentist to either rush through the procedure or run late for subsequent patients. Most dentists are perfectionists and would rather run late themselves than compromise the quality of their work. Unfortunately, this is unfair to both the dentist and the next patient waiting in line. The delay may even result in an incomplete procedure, leading to the need for a rescheduled appointment.

To avoid such situations, make a conscious effort to be punctual for your dental appointments. This behavior reflects your respect for your dentist’s time and the schedules of other patients.

Some dentists have resorted to creative strategies to manage chronically late patients. For instance, informing a consistently tardy patient that their appointment is an hour earlier than it actually is. While both parties may be aware of this time adjustment, it can help the patient arrive on time.

Considerate Cell Phone Use

In the era of mobile technology, many medical offices have implemented policies regarding cell phone use. In a dental setting, where patients are often unable to converse due to open mouths, cell phones can offer a source of entertainment during treatment. However, proximity does not grant you carte blanche to answer every phone call during a procedure. Most calls can wait until after the dental appointment.

If you are expecting an important call, it’s advisable to inform your dentist in advance. In such cases, make an effort to keep the conversation brief and respectful of your dentist’s time and focus.

Respecting and Understanding Treatment Recommendations

Dental treatment recommendations typically fall into three categories: those that are medically necessary and require immediate attention, those that are necessary but can be addressed in the future, and those that are discretionary. While it’s your prerogative to decide on discretionary treatment, it’s crucial to heed your dentist’s advice when it comes to medically necessary procedures. Regardless of whether you experience sensitivity or pain, it’s wise to inquire about the recommended treatment’s significance and the consequences of not proceeding with it.

Effective communication is key. If you ever feel that your dentist is attempting to pressure you into treatment, it may be a sign that trust in the dentist-patient relationship has eroded. In such cases, it’s essential to engage in an open conversation about your concerns and explore potential solutions.

Financial considerations may sometimes lead patients to decline treatment. If cost is a concern, discuss it with your dentist and their staff. Many dental offices offer flexible payment options, such as third-party financing or in-house arrangements. Treatments can also be staged over time to make them more affordable.

It’s worth noting that not all recommended treatments are discussed at every checkup. This may be because your dentist has determined that you are not interested in pursuing them. Open and clear communication can help you and your dentist make informed decisions together.

The Challenge of Patients Leaving the Practice

From a dentist’s perspective, it can be emotionally challenging when a long-standing patient decides to seek dental treatment elsewhere. While there may be a specific incident that prompts the patient to switch dentists, often, underlying concerns and misgivings have been present for some time. A perceptive dentist will aim to identify and address these concerns before they become insurmountable issues. If you have reservations or concerns, engaging in open communication with your dentist can prevent misunderstandings and foster a more positive patient experience.

Understanding Fee Negotiations in the U.S.

In certain cultures and countries, negotiating prices is a common practice. However, this behavior is relatively rare in the U.S. healthcare setting. Some dentists may offer a small discount for upfront payment or when services are bundled. While it’s always acceptable to inquire about available discounts or payment options, it’s important to be respectful of the prevailing norms in the healthcare industry.

Consideration of Strong Odors

In the confined setting of dental procedures, strong odors can become overwhelming. Avoid wearing perfumes or colognes to your dental appointment and be mindful of body odor. Foods with strong odors, such as fish, garlic, or alcohol, can also be disruptive in this environment. Maintaining awareness of these factors contributes to a more comfortable experience for both you and your dentist.

A Collaborative and Respectful Dentist-Patient Relationship

Building a collaborative and cooperative dentist-patient relationship requires effort from both sides. Patients and dentists must maintain an environment of respect, courtesy, and open communication. By being aware of the behaviors and actions that can affect this relationship, you can play a significant role in ensuring that dental appointments are productive, comfortable, and harmonious experiences for everyone involved. A dentist-patient partnership that is built on mutual respect and understanding can lead to positive outcomes and improved overall well-being.